Privacy Policy

Last Updated: January 2026

fa99 is committed to protecting the privacy and personal data of all users who access our platform. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the rights you hold regarding your own data. By registering an account or using the fa99 platform, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all users accessing fa99 from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We handle all personal data in accordance with internationally recognised best practices for data protection and online security. Players must be 21 years or older to use this platform.

Information We Collect

When you create an account, use our services, or contact our support team, fa99 may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and a government-issued identification document (required for KYC verification purposes).
• Contact information: email address, phone number, and mailing address.
• Financial information: payment method details including mobile banking references (such as bKash, Nagad, Rocket, or Upay account references) and transaction history — we do not store full payment credentials.
• Technical information: IP address, device type, browser type and version, operating system, and usage logs collected automatically when you access our platform.
• Gameplay and behavioural data: gaming activity records, wagering history, session duration, and preferences — used to personalise your experience and fulfil responsible gaming obligations.

We collect only the minimum personal data necessary to provide and maintain our services. All data collection is conducted lawfully and with a clear, legitimate purpose.

How We Use Your Information

fa99 uses the personal information we collect for the following purposes:

• Account creation and management: to register your account, verify your identity through KYC procedures, and maintain your player profile on the fa99 platform.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard and to maintain accurate transaction records.
• Customer support: to respond to your enquiries, resolve account issues, and provide technical assistance when you contact our support team.
• Personalisation and platform improvement: to tailor game recommendations, promotions, and content to your interests based on your activity on our platform.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, and any unauthorised or illegal activity on the platform.
• Legal and regulatory compliance: to meet our obligations under applicable data protection, anti-money laundering, and responsible gaming regulations.

Cookies and Tracking Technologies

fa99 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files placed on your device when you visit our site. They help us remember your preferences, keep you logged in across sessions, and understand how users navigate our platform so we can make it better.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the fa99 platform, including your ability to stay logged in or access personalised features. We do not use cookies to collect sensitive personal information such as passwords or payment data.

Sharing of Information

fa99 does not sell or rent your personal data. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating the platform, processing payments (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard gateways), or providing customer support — bound by strict confidentiality agreements.
• Legal obligations: when required by law, court order, or governmental authority — for example, in connection with anti-money laundering investigations or responsible gaming enforcement procedures.
• Business transfers: in the event of a merger, acquisition, or transfer of assets, your data may be disclosed to the acquiring entity under strict data protection terms.

Any third party with whom we share your data is contractually required to protect your information at least to the same standard that fa99 applies. We do not permit third parties to use your data for their own marketing or profiling purposes.

Data Security

fa99 takes the security of your personal data seriously. We employ a range of technical and organisational security measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, regular security audits, and strict access control policies for our internal teams.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security against all potential threats. We encourage all players to use a strong, unique password for their fa99 account and to enable any additional account security features available to them.

Data Retention

fa99 retains your personal data for as long as your account remains active or as long as is necessary to provide you with our services. If you close your account, we may continue to hold certain data for a defined period as required by applicable laws and regulations — for example, transaction records may be retained for audit and anti-money laundering compliance purposes.

Once the retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it so that it can no longer be associated with you as an individual.

Your Rights

As a fa99 user, you hold the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold is inaccurate or incomplete, you may ask us to correct it.
• Right to erasure: in certain circumstances, you may ask us to delete your personal data — subject to any legal retention obligations we are bound by.
• Right to restrict processing: you may request that we limit how we process your data in certain situations, for example where you dispute the accuracy of the data.
• Right to object: you may object to certain types of processing, including direct marketing communications from fa99.

To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge and respond to your request within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect the security of your account.

Third-Party Links

From time to time, the fa99 platform may reference or display content related to third-party payment providers or game providers such as Pragmatic Play, Evolution Gaming, NetEnt, or Spribe. These third parties operate under their own independent privacy policies, and fa99 accepts no responsibility for how they collect, handle, or store your data. We encourage you to review the privacy policies of any third-party service before interacting with it.

Payment Data and Financial Privacy

fa99 supports fast, secure deposits and withdrawals through locally trusted payment services including bKash, Nagad, Rocket, and Upay, as well as international card providers such as Visa and Mastercard. When you make a payment, your financial data is transmitted directly to the relevant payment gateway using encrypted channels. fa99 does not store your full card numbers, mobile banking PINs, or banking passwords at any point.

We retain a record of transaction amounts, dates, and payment method types for the purpose of account management, fraud prevention, and regulatory compliance. This financial record-keeping is a standard and necessary part of operating a responsible online gaming platform.

Children's Privacy

fa99 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has provided us with personal information, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on fa99, please contact us immediately at [email protected]. We take our responsibility to prevent underage gambling extremely seriously and have verification procedures in place specifically to address this.

Changes to This Privacy Policy

fa99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the fa99 platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We recommend that you review this page periodically to stay informed about how we protect your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fa99 handles your personal data, our support team is available 24/7 and ready to assist you. You can reach us by email at [email protected] — please note this address is for written correspondence only and is displayed as plain text.

We are committed to resolving privacy-related concerns promptly and professionally. All enquiries are handled in English and responses are typically provided within 2 business days.