fa99 Frequently Asked Questions
Everything you need to know about playing on fa99 — from opening your account and making your first bKash deposit to claiming bonuses, betting on BPL cricket, and keeping your account secure.
Welcome to the fa99 help centre. This page brings together the most common questions from players across Bangladesh — covering account setup, payment methods like bKash, Nagad, Rocket, and Upay, game rules, bonus terms, and safe play guidance. Whether you are a first-time visitor or a regular player, you will find clear, direct answers below.
Account & Registration
How do I create an account on fa99?
Creating a fa99 account takes less than two minutes. Visit the fa99 Login page, select the registration option, fill in your mobile number, choose a strong password, and confirm your age is 21 or above. Once your number is verified via OTP, your account is active and you can make your first deposit immediately using bKash, Nagad, Rocket, or Upay.
What documents do I need to verify my fa99 account?
fa99 uses a straightforward KYC process to confirm your identity and protect your account. You will typically need to upload a clear photo of a valid National Identity Card (NID) or passport, plus a recent selfie. Bank account or mobile wallet details matching your registered name may also be required for withdrawal verification. The process is handled securely and your documents are never shared with third parties.
I have forgotten my fa99 password — how do I reset it?
On the fa99 Login page, tap the 'Forgot Password' link below the login fields. Enter the mobile number linked to your account and you will receive an OTP within seconds. Enter the OTP, set a new password, and you regain full access immediately. If you no longer have access to that mobile number, contact fa99 support at [email protected] with your account details for manual assistance.
Can I have more than one fa99 account?
No. fa99 strictly permits only one account per player. Duplicate accounts violate our Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account has been created in error, contact our support team immediately so we can resolve the situation promptly.
How do I close my fa99 account permanently?
To permanently close your fa99 account, email [email protected] from the address linked to your account with a clear request for account closure. Any remaining balance will be processed for withdrawal before the account is deactivated, provided KYC verification is complete. Account closure is typically processed within 3 to 5 business days of your request.
Deposits & Withdrawals
How long does a bKash deposit take on fa99?
bKash deposits on fa99 are credited instantly in almost all cases. Once you complete the payment through your bKash app or USSD menu and the transaction reference is confirmed, your fa99 wallet balance updates within seconds. If a deposit is not reflected after 5 minutes, take note of the bKash transaction ID and contact our 24/7 support team at [email protected] for a quick resolution.
What is the minimum deposit amount on fa99?
The minimum deposit on fa99 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. Bank transfer minimums may differ and are displayed at the cashier during the transaction. There is no maximum deposit limit set by fa99 itself, though your chosen payment provider may apply its own daily transaction caps.
How long does a withdrawal take on fa99?
Withdrawals on fa99 are typically processed within 1 to 24 hours after your request is submitted, subject to KYC verification being complete. bKash and Nagad withdrawals are usually the fastest, often arriving within an hour during business hours. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank may take up to one business day. Withdrawal requests submitted on weekends or during Eid holidays may take slightly longer.
What is the minimum withdrawal amount on fa99?
The minimum withdrawal amount on fa99 is ৳500 for all supported payment methods. Before requesting a withdrawal, ensure your KYC documents are approved and that you have met any applicable wagering requirements attached to bonus funds. Withdrawals of bonus-derived funds without completing the rollover will be declined and the bonus balance removed.
Does fa99 charge any fees on deposits or withdrawals?
fa99 does not charge its own platform fees on standard deposits or withdrawals. However, your payment provider — for example bKash, Nagad, or your bank — may deduct a small transaction fee on their end. We recommend checking the fee schedule of your preferred payment method before initiating a transaction so there are no surprises on the amount received.
Games & Gameplay
What cricket betting markets does fa99 offer for BPL matches?
fa99 covers all major BPL (Bangladesh Premier League) matches with a wide range of betting markets. You can bet on match winner, top batsman, total runs, over/under, and live in-play markets that update ball by ball. During the T20 World Cup and IPL seasons fa99 extends its market selection further, covering Bangladesh Tigers internationals and major franchise tournaments. Odds are competitive and updated in real time.
Are the slot games on fa99 fair and certified?
Yes. All slot games available on fa99 use certified Random Number Generator (RNG) technology from established providers including Pragmatic Play, NetEnt, and Microgaming. RNG certification means every spin outcome is statistically independent and cannot be predicted or manipulated. The published RTP (Return to Player) percentage for each game gives you a transparent indication of expected long-term payback.
Can I play fa99 casino games on my Android or iPhone?
fa99 is fully optimised for mobile browsers on both Android and iOS devices, so you can play directly from Safari or Chrome without downloading any app. The interface scales automatically to your screen size. All game categories — live casino, slots, cricket betting, and crash games like Aviator and Mines Grand — are accessible on mobile with the same full functionality as desktop.
What live casino games are available on fa99?
fa99 offers a broad live casino lobby powered by Evolution Gaming, Ezugi, and Pragmatic Play Live. Game categories include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, Andar Bahar, and a selection of live game shows such as Crazy Time and Mega Ball. All tables are streamed in HD with real dealers and results visible in real time — giving you the authentic casino feel from anywhere in Bangladesh.
Is there a demo or free-play mode on fa99?
Many slot titles on fa99 offer a demo or practice mode that lets you explore game mechanics, paylines, and bonus features without spending real money. Demo mode is available before you log in, so you can try games as a guest. Live casino tables and sports betting markets require a funded account, as they involve real dealers and live odds that cannot realistically be offered without a real-money stake.
Bonuses & Promotions
What welcome bonus does fa99 offer to new players?
fa99 offers new players a welcome bonus on their first deposit, which may include a deposit match percentage and free spins depending on the current promotion. The exact bonus amount and terms are displayed at the time of registration and on the promotions page. Bonuses are subject to wagering requirements that must be met before any winnings can be withdrawn, so always read the full terms before opting in.
What is the wagering requirement on fa99 bonuses?
Wagering requirements on fa99 bonuses typically range from 20x to 35x the bonus amount, depending on the specific promotion. This means if you receive a ৳1,000 bonus with a 25x requirement, you must place cumulative bets of ৳25,000 before the bonus converts to withdrawable cash. The wagering progress is tracked in your account dashboard. Certain game types such as live table games and sports bets may contribute at a lower rate toward the rollover.
Does fa99 offer free spins as part of a promotion?
Yes, fa99 periodically offers free spins on selected slot titles as part of welcome packages, reload promotions, and seasonal campaigns tied to events like Pohela Boishakh or Eid. Free spins are credited to your account automatically when the qualifying deposit is made. Any winnings from free spins are added as bonus funds and are subject to the stated wagering requirement before withdrawal.
Can I use a bonus on cricket betting at fa99?
Some fa99 bonuses are available for use across sports betting markets including cricket, while others are restricted to casino games only. The eligibility of each bonus for cricket betting is clearly stated in the promotion terms. When a sports-eligible bonus is active, you can use it to bet on BPL, IPL, T20 World Cup, and other cricket events on fa99. Always check the applicable games list before placing a bonus-funded bet.
How do I know if my fa99 bonus has expired?
Each fa99 bonus carries an expiry date that is visible in your account's bonus section alongside the current wagering progress. Bonuses that are not used or whose wagering requirement is not completed within the validity window are automatically removed from your account balance. You will typically receive an in-platform notification as the expiry date approaches. If you have questions about a specific bonus status, contact support at [email protected].
Safety & Responsible Gaming
Is fa99 a safe and legitimate platform for players in Bangladesh?
fa99 is a secure online gaming platform that uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored with strict access controls and is never sold to third parties. fa99 operates with a commitment to fair play, transparent terms, and responsible gaming practices, making it a trusted choice for players across Bangladesh.
What is the minimum age to play on fa99?
The minimum age to register and play on fa99 is 21 years. This requirement applies to all players regardless of the game type — sports betting, live casino, slots, or crash games. fa99 takes age verification seriously as part of its responsible gaming commitment. If our verification process identifies that a player is under 21, the account will be suspended immediately and any deposits refunded where applicable.
Does fa99 offer self-exclusion or deposit limit tools?
Yes. fa99 provides responsible gaming tools including the ability to set daily, weekly, or monthly deposit limits, cooling-off periods, and full self-exclusion. These tools are accessible from your account settings or by contacting our support team at [email protected]. Self-exclusion takes effect promptly and prevents login for the chosen period. We encourage any player who feels their gambling is becoming a problem to use these tools without hesitation.
What should I do if I think gambling is negatively affecting my life?
If gambling is affecting your wellbeing, finances, or relationships, the most important step is to reach out for help. On fa99, you can immediately activate self-exclusion by contacting support at [email protected]. We also encourage you to speak with a trusted friend, family member, or seek professional guidance. Taking a break through our cooling-off feature is available at any time — your health and wellbeing always come before any gaming activity.
How does fa99 protect my personal data and payment information?
fa99 protects your data through 256-bit SSL encryption on all connections, strict server-side access controls, and a privacy policy that prohibits sharing your personal information with unauthorised third parties. Payment transactions are processed through verified mobile wallet and banking channels. We do not store your full payment credentials on our servers. Our Privacy Policy page contains full details on how your data is collected, stored, and used.
Still Have Questions?
Our support team is available 24/7 in English. If you did not find what you were looking for in this FAQ, get in touch and we will help you right away. You can also explore our games or log in to your account.