Terms & Conditions

1. User Eligibility

To access and use the fa99 platform, you must satisfy all of the following eligibility criteria. Failure to meet any of these requirements means you are not permitted to use fa99's services.

• You must be at least 21 years of age. fa99 strictly enforces the 21+ age restriction and may require documentary proof of age at any time.
• You must be a resident of a jurisdiction where online gaming is not prohibited by applicable local laws. It is your sole responsibility to verify your local legal requirements before registering.
• You must be registering on your own behalf and not on behalf of any third party. You must not allow others to access or use your fa99 account.
• You must not be listed on any self-exclusion register or have a prior account that was suspended or terminated by fa99 for violations of these Terms & Conditions.

2. Account Registration and Verification

When creating a fa99 account, you are required to provide accurate, complete, and up-to-date information. This includes your full name, date of birth, contact number, and a valid email address. Providing false or misleading information is a direct violation of these terms and may result in permanent account closure without prior notice.

fa99 operates a strict Know Your Customer (KYC) process. Before processing any withdrawal, we may ask you to submit verification documents including a government-issued photo ID, proof of address, and evidence of your payment method. This process protects both users and the integrity of the platform.

• Each player may only hold one active fa99 account at any given time. Duplicate accounts will be closed and any associated funds may be forfeited.
• You are responsible for maintaining the security of your username and password. Notify fa99 support immediately if you suspect unauthorized access to your account.
• fa99 reserves the right to suspend or permanently close any account that it reasonably believes has been created in violation of these Terms & Conditions.

3. Deposits and Withdrawals

fa99 supports a range of trusted local payment methods for the Bangladesh market, including bKash, Nagad, Rocket, and Upay. All deposits must come from a payment source registered in your own name. Deposits made using third-party payment accounts are not permitted and may lead to account suspension.

Withdrawal requests are subject to successful completion of our KYC verification process. fa99 aims to process approved withdrawal requests promptly, though processing times may vary depending on the payment method and volume of requests at the time.

• Minimum deposit and withdrawal amounts are specified on the platform and may change from time to time. Please check the payments section of your account dashboard for current limits.
• fa99 does not charge deposit fees. However, your payment provider may apply its own transaction charges, for which fa99 bears no responsibility.
• Withdrawals can only be made to the same payment method used for the most recent deposit, or to a payment account verified in your name. This policy protects against money laundering.
• fa99 reserves the right to delay or refuse a withdrawal request if there is reasonable suspicion of fraudulent activity, pending KYC verification, or any violation of these Terms & Conditions.

4. Bonuses and Promotions

fa99 offers a variety of bonuses and promotions to both new and existing players. All bonuses are subject to specific Terms & Conditions, including wagering requirements that must be met before bonus funds or winnings derived from bonus funds can be withdrawn.

Each promotion will clearly state its applicable rollover requirement, eligible games, expiry date, and any game or bet type exclusions. It is your responsibility to read the full terms of each promotion before claiming it.

• Bonuses are for personal use only and cannot be transferred to another user, exchanged for cash outside the specified terms, or used in conjunction with other promotional offers unless explicitly stated.
• fa99 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice. In cases of suspected bonus abuse or fraudulent claims, fa99 may void the bonus and any winnings derived from it.
• Welcome bonuses and sign-up offers are available to new registered players only. Only one welcome bonus per household, device, or IP address is permitted.
• Free spins awarded as part of a promotional offer carry a minimum wagering requirement before any winnings can be converted to withdrawable cash. The specific rollover value will be stated in the individual promotion terms.

5. Prohibited Activities

The following activities are strictly prohibited on the fa99 platform. Engaging in any of these activities may result in immediate account suspension, permanent ban, forfeiture of balances, and referral to relevant legal authorities.

• Using automated software, bots, scripts, or other technical tools to gain an unfair advantage in any game or to exploit platform vulnerabilities.
• Colluding with other players or engaging in match-fixing, score manipulation, or any form of fraudulent wagering activity on fa99's sports betting or casino products.
• Opening or using multiple accounts to abuse bonus offers or circumvent account restrictions, including using different personal details, payment methods, or devices to evade detection.
• Using the fa99 platform for any money laundering activity or the processing of illegally obtained funds through deposits, wagers, or withdrawal cycles.
• Attempting to hack, reverse-engineer, or otherwise interfere with the fa99 platform's technical infrastructure, game integrity systems, or payment processing mechanisms.

6. Responsible Gaming

fa99 is firmly committed to responsible gaming and the well-being of all its players. We strongly encourage users to treat gaming as a form of entertainment, not as a means of generating income. If you feel that gaming is having a negative impact on your finances, relationships, or mental health, please contact our support team at [email protected].

fa99 offers players the ability to set daily, weekly, or monthly deposit limits, activate session time reminders, request temporary cooling-off periods, or apply for full self-exclusion. These tools are accessible through your account settings. Players under 21 years of age are not permitted to use fa99 under any circumstances.

7. Intellectual Property

All content on the fa99 platform — including but not limited to logos, graphics, text, game titles, software, interface design, and promotional materials — is the exclusive intellectual property of fa99 or its licensed content providers. Unauthorized reproduction, distribution, or commercial use of any fa99 content is strictly prohibited without prior written consent.

The fa99 brand name, logo, and associated marks are registered trademarks. You are granted a limited, non-exclusive, non-transferable licence to access and use the fa99 platform solely for your own personal entertainment purposes. This licence does not extend to any commercial use, resale, or sublicensing of any platform content.

8. Limitation of Liability

fa99 provides its platform on an "as is" and "as available" basis. While we make every reasonable effort to ensure uninterrupted service and accurate game results, fa99 does not guarantee that the platform will be free from errors, downtime, or technical interruptions. fa99 shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of, or inability to use, the platform.

In the event of a technical malfunction, game error, or software fault that materially affects the outcome of a game round, fa99 reserves the right to void affected bets and refund the original wagered amount. Any winnings produced by a demonstrable technical errorshall not be paid out and fa99's determination in such matters is final.

9. Privacy and Data Protection

fa99 takes the privacy of its users seriously. Personal data collected during registration, KYC verification, and platform use is processed in accordance with our Privacy Policy, which forms part of these Terms & Conditions. By using fa99, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. We do not sell or share your personal information with unauthorized third parties.

10. Amendments to Terms

fa99 may amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will notify registered users via email or a prominent notice on the platform. The revised terms will take effect from the date they are published on this page.

Your continued use of the fa99 platform after any amendment has been published constitutes your full acceptance of the revised Terms & Conditions. If you do not accept the updated terms, you must immediately cease using the platform and close your account.

11. Governing Law and Disputes

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising from your use of the fa99 platform that cannot be resolved informally through our customer support team will be referred to binding arbitration. fa99 aims to resolve all user disputes fairly, transparently, and within a reasonable timeframe.

fa99 operates as an entertainment platform. Users are solely responsible for ensuring that their use of the platform complies with applicable laws in their own jurisdiction. fa99 makes no representation that the platform is appropriate or lawful for use in any specific location outside its primary operating territory.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, our support team is available 24/7 and will be happy to assist you. Please reach us at the email address listed in the footer of this page.

For account-specific inquiries — including KYC verification, withdrawal processing, bonus disputes, or responsible gaming support — please have your registered account details ready when contacting us so we can resolve your query as efficiently as possible.